Terms and conditions

By accessing and purchasing from VIVI Jewelry, you agree to the following terms:

Products – All jewelry is handmade; slight variations in color, shape, or texture are part of the artisanal process and not considered defects.
Prices & Payments – Prices are displayed in CHF/EUR. Payment is due at the time of purchase. Customs duties or import taxes are the responsibility of the customer.
Shipping – Orders are shipped to Switzerland and the European Union. Delivery times may vary and are provided as estimates.
Returns – Customers may exercise their right of withdrawal within 14 days (see Refund Policy). Earrings are excluded for hygiene reasons.
Liability – We are not liable for delays or damages caused by third-party carriers or customs.

Refund & Return Policy

You may request a return within 14 calendar days from receipt of the goods.
Items must be unworn, undamaged, and returned in their original packaging.
Return shipping costs are borne by the customer, unless the item was delivered faulty or incorrect.
Refunds will be processed to the original payment method within 7 business days after inspection of the returned item.
For hygiene reasons, earrings are non-returnable.
To initiate a return, please contact us at vhilkner@gmail.com.

Privacy Policy (GDPR Compliance)

Data Collection – We collect only the data necessary to process and deliver your order (e.g., name, address, email).
Data Use – Your data is used exclusively for order fulfillment, communication, and legal requirements (e.g., invoicing).
Data Sharing – We do not sell or transfer your personal data to third parties, except service providers necessary for payment processing and shipping.
Data Retention – Personal data is stored securely and retained only for as long as legally required.
Your Rights – In line with GDPR, you may request access, correction, restriction, or deletion of your data at any time by contacting us.

Customer Service

Contact
Response time: within 24–48 business hours.
Business location: Switzerland
Applicable law: These terms are governed by Swiss law and, where applicable, EU consumer protection law.